Bad Experience With Almere Apotheek? Please Reply.

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First some background information. There where issues with Almere Apotheek. I will not go into any detail about those issues. I will however say we where approached by Almere Apotheek and asked by them to post this. They want to clear the air as to the issues that happened in the past and to address, and fix any of those issues if they can. Given of course some issues just cannot be resolved. Please send an email to [email protected] and your issue will be passed on to Almere Apotheek


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Bad Experience With Almere Apotheek? Please Reply.

We understand that many of our past customers have had serious problems with orders being unacceptably late or even unfulfilled. If you have had a problem with Almere Apotheek, this forum is a place where you can air those grievances and we can work together to find solutions.

When we acquired Almere Apotheek, it was a vibrant and thriving business. The previous owner stayed on as our forum representative and we were poised for success. Shortly after, our production facility, including all inventory, was lost. In the midst of all of this, our CEO passed away suddenly and tragically. After losing some of our larger clients during this period of disruption, our Almere representative disappeared, further complicating the situation for us.

I have worked in the business for six years as the Production Manager. The financial and customer service sides of the business were not my responsibility. As of six months ago, I was put in the position of CEO and my team and I have been doing our best to resolve the problems of the past. We have since recovered from the financial and operational setbacks we experienced.

Unfortunately, we have had nothing to go on apart from an old address list. We mailed out a letter of apology to reestablish communication with some of our clients. We were able to successfully resolve many issues in this manner, but we are still missing pieces of the puzzle. We reached out to Canadian Brawn with a request to post this to our past clients.

We have done several things to ensure these events cannot repeat themselves. Our new facilities include staggered locations to further increase the ability to continue as smoothly as possible in the event of another major disruption. We have also created a more transparent system with more accountability for our new Almere Apotheek representative as well as all employees; from production, to service, to shipping.

So we're turning to you, our past customers, for help. Can you assist us in filling in some of the gaps? Tell us your experiences and we will do our best to make them right. If you can provide us with some much-needed insight and give suggestions on potential solutions, we can begin to resolve these issues. Tell us how we can restore your confidence in a brand that once had a reputation for being a quality lab.

I promise that Almere Apotheek is offering the same level of quality it always has, but now with a more reliable production and service chain. We vow to continue striving towards ever higher standards as we grow.

Thanks to Canadian Brawn, we are allowed this opportunity to make things right. We humbly ask you for the same opportunity.

Thank you
 
With all the upstanding labs available to many of us , I don’t know why anyone would even consider these guys. Their gear was okay, but compared to some labs out there now ......meh, not to mention the outright horrible customer service that whole shit show was. I heard every excuse blah blah when I fought to get what I had paid for, as well as many other members. I believe if it wasn’t for the help of bull I’d still be waiting. Their gear would have to be the holy grail of aas, which we all know there are great labs out there with consistent, solid track records that their gear is great without the past drama or dark cloud hovering. No thanks
 
I waitied months....after repeated lies and about being shipped... various lies with rep blaming shipper but then not responding to my emails. First time i have ever had to get board admins involved...I was unlucky enough to order right before they ended up basically being labelled a scammer.
Those that know me know I normally do not post dirty laundry about labs...but this was the worst situation I ever had ever experienced....
Finally received my order over a month late after repeated lies about it already being shipped but tracking no number could be provided. I will state they included two free bottles...(which confirmed at this point to they had been lying about it being shipped in the first place) and I free letro...which due to the time I was forced to already pay for elesewhere...so cost me more out of pocket...It was the dishonesty thst soured me. I know they say have your cycle ready well ahead of time but I figured in today’s market a month is more then enough after payment received. Then I actually was part of an email with a special sale stating they were leaving the boards due to fake rumours and drama...guess they had forgot to taken me off their email list

Of course I have no problem with them being here and glad they are under new management, and I know their product has been traditionally good quality....it was the dishonestly and not fulfilling no orders for me...only time I used them...the gear quality was fine once i finally got it. I also kmow they had a great following from people I know and trust but my experiences were the worst i have ever had with a lab.

Normally don’t air shit like this, but seeing as it was opened up and asked....my experience was horrible.
 
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No need...they were aware of them...
you wanted experiences, mine was particularly bad and it was unfortunately right before they disappeared from the boards.
Too bad as the gear i finally got was good.
 
I’m with the rebranding.
I used a fair bit of Almere. I would never use it again. Sorry but some things a company cannot come back from. Way better off starting out all over again, AND DO NOT TELL ANYONE YOU WERE ALMERE BEFORE.
There is no reputation to build off of. That one is gone.
Let it go, start over again.
You know what name I like? Bullshark, lol. No don’t use that one, lol.
 
I actually ordered right when all the shit was going down. Their reputation for their gear was universally well received so I was intrigued.
Sure, it was disappointing for all this shit to happen right before I wanted to place my order.
I took the gamble and placed a small order anyway.
Communication was okay. Delivery was okay too. Not the best, not the worst.
The gear was very good, IMO. I've made a few orders from them. And still use some of their stuff.
If their rep cannot be salvaged and under new management, perhaps a name change may... may help.
I have not had a bad experience. But I know there were many that had.
 
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King56 said:
No need...they were aware of them...
you wanted experiences, mine was particularly bad and it was unfortunately right before they disappeared from the boards.
Too bad as the gear i finally got was good.
Click to expand...

That was brutal. You showed a lot of patience through that time period.
 
From my understanding AA was a one guy show.

I stop dealing with him as communication was slow at times, but when i used him he treated me good and always gave me deals even when he didn't offer deals that months.
But the gear was great and painless .

start back from zero and stay anonymous or it will not work , people will not forget .
 
I completely deleted him from my contact list when back on NM a member posted up a complaint and AA responded by threatening to fly out and lay a beating on him. This happened shortly before it all went to hell for him.

Would I deal with them again? Even though I believe the new guy is sincere and will most likely run a top notch lab I wouldn’t go back with that brand. The AA brand has burned too many bridges. There are so many well established labs out there I wouldn’t be inclined to give them a try again.
 
I dealt with AA before he went off the rails. He was nice and his gear was great.
BUT for the life of me I cannot figure out from a business prospective why anyone would try and use that name now after the crap that happened.
To me that makes the "new" CEO look terrible.

Start Black Hole Labs, make good gear and be an honest dude. Stuff would sell itself.
 
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I do understand using the name a from business standpoint..if the others involved with the lab are stand up , you have to remember they have a strong customer base and they had an excellent reputation for many years. Changing the label may result in the loss of many customers...so I get trying to salvage the customer base and the name of a once highly regarded lab.

Even though I was screwed over at the end when they went bad, they were around for years and were considered excellent by many trusted members. The person I dealt with I was very disappointed in as I knew him from the old boards lomg before lab involvement..i was disappointed in him and how customers had started to be treated. Didn’t tell thimk it would happen to me either as we had many friendly conversations before any lab shit. I was wrong.

If lab has this under control and the quality remains then same, I can understand keeping the name and attempting to salvage it. Shit does happen... I’m well over it but was asked for honest experiences...mine was beyond disastrous.

Changing the label may alleviate a lot of negativity, but i have to respect their honestly...they haven’t taken the easy way out and tried to trick anyone and just change their label...they have owned they had issues and are trying to move forward
As much as I was upset primarily by their dishonesty, the opposite side of the sword is respecting current honesty when it isnt the easiest route.
I wish them well if their customer service is sorted, this could have been the case if one individual ruining it for several.
The gear was good, and i domt have any huge grudge, but my experience was negative.
 
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